FAQ

Pads are cut and assembled to order. Standard lead time is 7–10 business days from order to shipment. You'll get a tracking email when the pad leaves the atelier. (Final lead times confirm after the production schedule locks.)

Yes. If standard sizes don't fit your crate, vehicle cargo area, dog-house floor, or couch cushion, send measurements and we'll quote a custom cut. Lead time matches stock sizes; pricing scales by area. Custom-spec pads are final sale — see Returns for the defect carve-out.

Email within 30 days with a photo and measurements. If it's a standard size and the measurement was off, we'll send a different size at our cost on the first exchange. If you ordered custom-spec, the defect carve-out applies for manufacturing issues; off-by-measurement is on the buyer.

Polyurethane foam, cut to spec from CertiPUR-US certified suppliers. CertiPUR-US verifies the foam contains no formaldehyde, no flame retardants on the prohibited list, no heavy metals above safe limits, and meets low-VOC emissions standards. Density and ILD (indentation load deflection) are listed on each product page so you can compare against any other brand's specs.

3–5 years for medium-weight dogs (25–80 lb) under normal use. Heavier dogs compress foam faster — expect 2–3 years before noticeable loss of loft. Replacement foam cores are available at workshop cost once the cover is still good but the foam isn't.

Wash the cover, not the foam. Cover unzips and machine-washes cold on a gentle cycle. Air-dry or tumble low — high heat shrinks the cover. The foam core stays out of water; spot-clean with a damp cloth and mild soap if needed.

Stock-size pads: 30-day return window, customer pays return shipping, full refund on the pad price. Custom-spec pads: final sale (the pad was cut to your dimensions and can't be resold), with a defect carve-out where return shipping is covered and the pad is refunded or replaced at no charge. Furniture pieces: 30-day return with a 15% restocking fee for opened items. Full details on the Returns page.

All 50 US states, including Alaska and Hawaii. Shipping is calculated at checkout based on size and destination — typically $15–30 within the continental US, higher to AK/HI. No international shipping at the moment.

Padfoundry is a Sidtech line, cut to spec at a California foam atelier. We work directly with experienced foam fabricators using CertiPUR-US certified polyurethane. Sidtech handles the brand, the website, customer support, and shipping logistics; the atelier handles fabrication.

We don't carry inventory, we don't pay for warehouse space, we don't pay for retail-store distribution, and we don't run paid ads. The pad is made when you order it and shipped directly. The savings go to the customer, not to overhead. See About for the longer version.